Passing the #PMP Exam—Study Group Discussions (The Process Matrix— Human Resources Knowledge Area)



In the last post, I went through the 3 processes in the Quality knowledge area (chapter 8 of the PMBOK® Guide).

In this post, I go through the 4 processes in the Human Resources knowledge area (chapter 9 of the PMBOK® Guide).

Here’s where we are so far: the boxes in green are what has already been covered, and the boxes in yellow are being covered in this post. (Boxes in grey are to be covered in future posts.)

Initiating Planning Executing Monitoring & Controlling Closing
Integration 6

1

1

1

2

1

Scope 5

3

2

Time 6

5

1

Cost 3

2

1

Quality 3

1

1

1

Human Resources 4

1

3

Communications 5

1

1

2

1

Risk 6

5

1

Procurements 4

1

1

1

1

2

20

8

10

2

Here’s the portion of the process matrix that lists the processes in the Quality knowledge area, which is chapter 8 of the PMBOK® Guide.

Knowledge area # Initiating Planning Executing Monitoring & Controlling Closing
HR 4

1

3

Here’s a description of the four processes that are included in the Human Resources Knowledge Area, 1 of which is in the Planning Process Group, and the remaining 3 of which are in the Executing Process Group.

Process

Group

Process

Number

Process
Name
Process Description
Planning 9.1 Develop Human Resources Plan
Identifying project roles and responsibilities, create staffing management plan.
Executing 9.2 Acquire Project Team Confirming human resource availability and obtaining team.
9.3 Develop Project Team Improving team interaction and team environment.
9.4 Manage Project Team Optimizing team performance by tracking member performance, resolving conflicts, providing feedback.

9.1 Develop Human Resources Plan

The roles and responsibilities must be agreed upon beforehand, because if there is a problem, people need to know who to turn to for expert advice or for decisions to be made. The staffing plan allows the project manager to know who is available for how much time during the course of the project.

These two questions of “what role will team members play?” and “what team members are available?” are answered in the planning stage.

9.2 Acquire Project Team

The first part of executing a project is obtaining the team members from the human resources department.

9.3 Develop Project Team

Here is the process that takes the “team members” and turns them into a team that works together.

9.4 Manage Project Team

This process is where the “continuous improvement” part of the project, where you try to fine-tune the performance of the members of the team as individuals (by measuring their performance by increasing their skills), to reduce conflict between individual team members (through conflict resolution techniques), and for those conflicts that do arise, to create lessons learned to prevent similar conflicts from happening in the future.

These three processes are fairly easy to understand in connection with their names, so remembering what their basic purpose is should not be too difficult.

The next post will cover the next Knowledge Area, that of Communications management.

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