5th Edition PMBOK® Guide—Chapter 10: Process 10.1 Plan Communication Management

1.  Introduction

The first out of three communications-related processes is a planning process, and it is used to develop the Communications Management Plan.  This post describes the inputs, tools & techniques, and outputs that belong to this process.

2.  Inputs

Inputs include the project management plan, in particular the management plans from other knowledge areas, and most importantly, the stakeholder register.  This will be updated during the process to include which stakeholder gets access to which information.  EEFs and OPAs, the company culture and the company’s previous experience with similar projects, respectively, are also considered inputs to the process.

1. Project Management Plan Provides information on how other management plans will be used to execute, monitor & control the project.
2. Stakeholder Register Provides information needed to plan the communication with project stakeholders.
3. EEFs The structure of an organization will have a major effect on the project’s communication requirements.
4. OPAs In particular, lessons learned and historical information from previous similar projects.
1. Communication Requirements Analysis Determines the information needs of the project stakeholders.  The requirements depend on the type and format of information as well as the value of that information.
2. Communication Technology Analysis of the factors which affect the choice of communication technology.
3. Communication Models Used to facilitate communications and the exchange of information.
4. Communication Methods Used to share information among project stakeholders.
5. Meetings Used to update and communicate project information, and to respond to requests from various project stakeholders.
1. Communications Management Plan Describes how communications will be planned, structured, monitored and controlled.
2. Project Documents Updates
  • Project schedule
  • Stakeholder Register

3.  Tools & Techniques

The analysis of the requirements shows which stakeholder gets access to which information.  That takes care of what will be communicated.  How that information will be communicated is determined by an analysis of the  methods and technology available to the project manager.  Communication models create a theoretical framework within which all of these other tools & techniques can be made to serve the needs of the project.

4.  Outputs

The output of Plan Communications Management is the Communications Management Plan, which becomes a guideline for the other two communications processes.  The stakeholder register will need to be updated with the results of the Communication Requirements Analysis, and the project schedule will need to be updated with the various meetings that are determined to be necessary in the course of the project.

I have left various vague descriptions of the tools & techniques of this process, but they all need to be elaborated because of their importance.  The next posts will discuss them in more detail.


2 Responses

  1. I love this blog, it is really help me to understand PMBOK

    • Nina:

      Thanks for the compliment! Just to give you a fair warning, PMI is updating the PMBOK to the 6th Edition some time next year (I don’t have the exact timing yet). But don’t worry–I plan to cover every page of the PMBOK on my blog so you can understand the changes that they are making… so stay tuned!

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