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In the fifth chapter of David Magee’s book, “How Toyota Became #1”, David Magee describes the next important component of the Toyota Production System, that of not just exposing defects, but identifying their root causes.    It is only by eliminating the root causes that you will eliminate the defects once and for all.

Toyota team members are taught three core steps to ensure quality:

1. Speak up immediately when problems are recognized, no matter what.
2. Ask why (at least five times), to reach the root cause.
3. Go to the source of the problem and see for yourself.

1.  Pull the Cord (or Pay the Price)

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