5th Edition PMBOK® Guide–Step 6: Memorizing Inputs & Outputs (Quality Management Part 2)

1. Introduction

In this next series of posts on memorizing the processes, we move on to the final step 6, which is memorizing the INPUTS & OUTPUTS associated with each of the 47 processes.   In order to breakdown the memorization into more bite-size chunks, I am breaking down the processes in the 10 knowledge areas into 2 or 3 posts each.

This post covers chapter 8 of the PMBOK® Guide, which covers the Quality Knowledge Area. This knowledge area contains 3 processes, one of which is in the Planning Process Group, one of which is in the Executing Process Group and the last of which is in the Monitoring & Controlling Process Group.

(I am splitting the discussion of the Inputs & Outputs into three different posts, each one covering one of the processes.   This post will cover Processes 8.2 Perform Quality Assurance).

2.   Review of process 8.2 Perform Quality Assurance

As a reminder, Perform Quality Assurance is the process of auditing the quality requirements and the results from quality measurements to ensure that appropriate quality standards and operational definitions are used.    The difference between Quality Assurance and Quality Control is that Quality Assurance is designed to improve the quality of processes, whereas Quality Control is designed to improve the quality of the deliverables themselves.

Process Name Tools & Techniques Inputs Outputs
8.2 Perform Quality Assurance 1. Quality management and control tools2. Quality audits

3. Process analysis

1. Quality management plan2. Process improvement plan

3. Quality metrics

4. Quality control measurements

5. Project documents

1. Change requests2. Project management plan updates

3. Project documents updates

4. OPAs updates

3.  Outputs of process 8.2

a. Change requests

What happens if the audit of the quality processes shows that improvements need to be made in order to make them conform to the organization’s standards?   That is when change requests are suggested, which are then analyzed in the process 4.5 Perform Integrated Change Control.

b. Project management plan updates

The subsidiary management plans that may be updated as a result of this process are:

  • Quality management plan
  • Scope management plan
  • Schedule management plan
  • Cost management plan

c.  Project documents updates

The project documents that may be updated as a result of this process are:

  • Quality audit reports
  • Training plans (for quality processes)
  • Process documentation

d. OPAs updates

  • Organization’s quality standards
  • Quality management system

4.  Inputs of process 8.3

a. Quality management plan

This describes the quality assurance and continuous process improvement approaches for the project.

b. Process improvement plan

The project’s quality assurance activities should be supportive of and consistent with the performing organization’s process improvement plans.

c. Quality metrics

The quality metrics provide the attributes that should be measured and the allowable variations.

d. Quality control measurements

The quality control measurements are the results of the control quality activities.    They are used to analyze and evaluate the quality of the processes of the project against the standards of the performing organization.

e. Project documents

Project documents should be monitored within the context of a system of configuration management to make sure the correct versions of the documents are consistently adhered to.


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